Trust & security

Your trust is everything.

We take security, transparency, and customer protection seriously. Here's how we protect your payment and your wine.

Payment security

You pay through Stripe's hosted checkout, so your card details never touch our servers.

PCI DSS compliant: We never store your card details. All payments are processed through Stripe, a PCI Level 1 certified provider — the highest security standard in the payments industry.
256-bit SSL encryption: All data transmitted between your browser and our servers is encrypted using industry-standard SSL/TLS protocols.
Fraud protection: Fraud detection monitors every transaction. If unauthorized activity is detected, we'll notify you.

Before a vineyard is listed, and while your vintage runs.

Every partner vineyard is personally vetted by our team
We visit the vineyard, meet the winemaker and taste past vintages before a listing goes live
Only estates with proven track records are listed

Every cost listed up front: the price per vine, shipping at release, and a $1-a-bottle completion fee
Regular updates throughout the growing season
Direct communication with vineyard teams

One set of rules, in one place.

Refunds and cancellations follow our Terms of Service.

Your bottles are handled with care from winery to doorstep.

Where we ship: Within the US, to states that allow alcohol shipments.
Temperature-controlled shipping: Shipments use climate-controlled carriers to prevent heat or cold damage in transit.
Insured: Every shipment is insured for its full value. If bottles arrive damaged, we'll refund them, or replace them while wine from your lot remains.
Adult signature required: Every wine delivery needs an adult signature (21+), for your security and legal compliance.

We never sell your data to third parties.

Reach out anytime with questions about security, policies, or your account.